Terms of service

Last updated: 10th June 2025

Welcome to Hair Plug. These Terms of Service ("Terms") govern your use of our website [hairplug.ca] and the services or products offered through it. By accessing or using our site, you agree to be bound by these Terms and our Privacy Policy.

1. Overview

Hair Plug (“we,” “us,” “our”) operates this website. By visiting the site or purchasing something from us, you engage with our “Services” and agree to be bound by these Terms, including any additional terms and policies linked or referenced here.

2. Eligibility

You must be at least the age of majority in your province, state, or country to use our site. By using this site, you represent that you meet this requirement or have given us consent to allow any of your minor dependents to use the site under your supervision.

3. General Conditions

We reserve the right to refuse service to anyone at any time for any reason. You agree not to use our site or services for illegal or unauthorized purposes, or in any way that violates applicable laws or regulations.

You must not transmit malware, viruses, or harmful code. A breach of these terms will result in immediate termination of services.

4. Accuracy of Information

We do our best to provide accurate, current information, but we cannot guarantee that all content is free from errors or omissions. The information on this site is for general guidance and may not always be up to date.

5. Modifications to Products or Services

We reserve the right to change product pricing, descriptions, and availability at any time without notice. We also reserve the right to modify or discontinue any part of the Services without liability.

6. Orders & Billing Information

We reserve the right to refuse or cancel orders at our discretion, including those we suspect are placed by resellers or distributors. You agree to provide complete and accurate billing and contact information for all purchases.

Please refer to our Refund Policy for more details on returns and refunds.

7. Product Availability

Some products may be available exclusively online and in limited quantities. All returns or exchanges are subject to our Refund Policy. We do our best to display product images and colors accurately, but we can’t guarantee how they will appear on your device.

8. Returns & Hygiene Policy

Due to the nature of personal care products, returns are only accepted if an item arrives damaged or defective. All claims must be made within 30 days of receiving your order. For full details, see our Refund Policy.

9. Third-Party Tools and Services

We may offer tools or services provided by third parties. We are not responsible for the content or practices of these providers. Use of any third-party services is at your own risk and subject to their own terms and policies.

10. Links to Other Sites

Our site may contain links to third-party websites. We are not responsible for their content, policies, or accuracy. Always review the terms and privacy policies of any external sites you visit.

11. User Feedback and Submissions

Any feedback, reviews, or content you submit to us may be used without restriction. By submitting content, you grant us permission to use, modify, and share it in any medium. We reserve the right to remove content that we find objectionable or in violation of these Terms.

12. Privacy

Your personal information is governed by our Privacy Policy. By using our site, you consent to the collection, use, and sharing of your information as outlined there.

13. Prohibited Uses

You agree not to use our site for any unlawful or prohibited purposes, including but not limited to:

Violating any laws or regulations
Infringing on intellectual property
Uploading viruses or harmful code
Collecting data without consent
Spamming or phishing

We reserve the right to terminate your access if you violate these rules.

14. Disclaimer of Warranties & Limitation of Liability

Our products and services are provided “as is” and “as available” without warranties of any kind. We do not guarantee that use of our site will be uninterrupted, secure, or error-free.

Hair Plug is not liable for any damages arising from your use of the site or products, including direct, indirect, incidental, or consequential damages.

15. Indemnification

You agree to indemnify and hold Hair Plug and its affiliates harmless from any claim or demand due to your breach of these Terms or your violation of any law or third-party rights.

16. Severability

If any part of these Terms is found to be unenforceable, that part will be severed and the remainder of the Terms will remain in effect.

17. Termination

You may terminate these Terms at any time by ceasing to use our services. We may also terminate your access at our discretion if we believe you have violated these Terms.

18. Governing Law

These Terms are governed by the laws of Canada. Any disputes will be handled in the appropriate courts within Canada.

19. Changes to Terms

We may update these Terms from time to time. Changes will be posted here, and your continued use of the site constitutes acceptance of the updated terms.