Privacy policy

Last updated: 10th June 2025

Hair Plug (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from https://hairplug.ca (the “Site”).

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use or access our services.

1. What Information We Collect

We collect personal information to fulfill orders, improve customer experience, and support marketing and analytics efforts.

Information you provide to us includes:

Name, shipping and billing address
Email address and phone number
Payment details (processed securely via Shopify)
Order history and preferences
Customer support inquiries

Information we automatically collect:

Device type, browser, IP address
Pages viewed, products browsed, time spent on site
Interaction with emails or ads

Information from third parties:

Payment processors
Marketing platforms (e.g., social media or advertising services)
Shopify’s ecommerce platform and analytics

2. How We Use Your Information

We use your data to:

Process and fulfill your orders
Communicate with you about orders, shipping, returns, or support
Personalize your shopping experience
Send updates, promotions, and exclusive offers (if you’ve opted in)
Detect and prevent fraud or misuse
Improve our site’s functionality and marketing

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails.

3. Sharing Your Information

We share your personal information only when necessary and with trusted partners:

Shopify: Our store platform that helps us run hairplug.ca
Shipping & fulfillment providers: To deliver your order
Payment gateways: For secure transaction processing
Marketing tools: Like email services or advertising platforms (e.g., Meta, Google Ads)

We do not sell your personal information. We may share data with third parties only for marketing, analytics, and operational needs, in line with this Privacy Policy.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep you logged in
Save your cart
Track analytics and ad performance
Understand user behavior to improve our services

You can disable cookies in your browser settings, but doing so may affect your experience on our Site.

More on Shopify’s cookie policy: https://www.shopify.com/legal/cookies

5. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request corrections or deletions
Opt out of marketing or data tracking
Withdraw consent or restrict processing

To make a privacy request, contact us at info@hairplug.ca. We may verify your identity before processing the request.

6. Data Retention

We retain personal data only as long as necessary to:

Fulfill orders and customer support
Comply with legal obligations
Improve our services

7. Minors

Our products and services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If you are a parent or guardian and believe your child has provided us personal information, please contact us for removal.

8. Third-Party Links

Our site may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately.

9. International Customers

Hair Plug is based in Canada, but we may store or process your data outside your country (e.g., United States). If you're in the EU, we use appropriate safeguards such as Standard Contractual Clauses when transferring data.